The good news is delivery to Japan is free for orders over 5,000 JPY. If your order is under 5,000 JPY, a delivery fee of 2,000 JPY will be charged.
Delivery to Japan normally takes 5-8 calendar days (including weekends) from your order date. All delivery to Japan is handled by Yamato.
You will receive three email notifications from Yamato.
You can track your order on the Yamato tracking system at any time. The tracking link will be included in the email. You can also change delivery date and time from the link on the email if the scheduled delivery date is not convenient for you.
If you are away when the delivery is first attempted, the Yamato driver will leave a card with their mobile number and you can call them directly to arrange re-delivery. Delivery hours are until 9pm every day.
Your orders of Huel are dispatched from the UK. Orders (especially high-value orders) might be subject to Japanese import duty and consumption tax when they go through Japanese Customs.
Please refer to Japanese Customs website for further details.
If your order of Huel Ready-to-drink contains any additional products, they will be packaged at the same time but will arrive in separate boxes.
If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact firstname.lastname@example.org within 7 days of the original delivery date and we’ll look into this for you.
For any questions about how to return items, head to our Refunds and Exchange page.
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