Currently deliveries for orders over 5,000 JPY are subject to a 950 JPY delivery fee. Orders under 5,000 JPY will be subject to a 2,950 JPY delivery fee.
For customers who started a subscription on or before 27th March 2020, there will be no change to delivery fee and conditions.
Delivery to Japan normally takes 5-8 calendar days (including weekends) from your order date. All delivery to Japan is handled by FedEx.
Your orders of Huel are dispatched from the UK. Orders (especially high-value orders) might be subject to Japanese import duty and consumption tax when they go through Japanese Customs.
Please refer to Japanese Customs website for further details.
If your order of Huel Ready-to-drink contains any additional products, they will be packaged at the same time but will arrive in separate boxes.
If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact firstname.lastname@example.org within 7 days of the original delivery date and we’ll look into this for you.
For any questions about how to return items, head to our Refunds and Exchange page.
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