Delivery questions

How much is the delivery?

Orders above JPY 7,365 will be free of shipping charge. Orders less than JPY 7,365 will be subject to JPY 1,400 shipping charge.

For customers who have previously set up a subscription, we will notify you by e-mail separately. Please note that these new rules will be applied one by one.

When and how do I receive my order?

It usually takes 6-8 business days from the date of order to deliver to Japan. Please note - if you order after 8pm Japan Standard Time, your order will be dispatched from the next working day onwards. Since we do not ship on weekends, there may be some delay if there are weekends or holidays.

Your Huel order will be delivered by Fedex. Depending on the area you live, it may be delivered by Fedex’s partner couriers.

Can I track my order?

We will send you a notification email from Huel when your order is confirmed on the Huel website and when your order is shipped from our warehouse.

After that, Fedex will send you a notification email when your package is picked up by Fedex and when the delivery date is confirmed. You can track your parcel from the tracking number and link in the Fedex email.

You can also change the delivery date from the link in the first email from Fedex. This will be a change request directly to Fedex without going through Huel, so please use the link in the email yourself and update as needed.

Japanese customs

Huel products are shipped from the UK to Japan. Please note that customs duty and consumption tax may be incurred if the total amount of the order is large because it will pass through Japanese customs upon arrival in Japan.

• Items under JPY 16,666 (the amount obtained by multiplying the item amount by 0.6 = the declared amount is less than JPY 10,000) are exempt from tax.
• Customs duty and consumption tax will be levied on items over JPY 16,666.
• Since it is a declaration for each order, if it is a different order, it will be declared individually. If each order is JPY 16,666 or less, no customs duty or consumption tax will be incurred.
• Please note that customs duties and taxes may be incurred when ordering clothing, even if the price is JPY 16,666 or less, as knitted products are subject to a special tax rate. (T-shirts for the first order, which are given as free gifts, are not eligible, so they are tax-free).

For details, please refer to the website of Japanese customs.

Huel Ready-to-drink

If your Huel Ready-to-drink order contains other items, these items will be prepared at the same time, but will be packed in separate boxes.

Help

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact support-jp@huel.com within 7 days of the original delivery date and we’ll look into this for you.

Please refer to the Refund and Exchange page for return details.