Delivery questions

How much is the delivery?

Orders above JPY 7,365 will be free of shipping charge. Orders less than JPY 7,365 will be subject to JPY 1,000 shipping charge and JPY 1,200 for orders to Minami-kyushu, Kita-kyushu, Hokkaido, Okinawa.

For customers who have previously set up a subscription, we will notify you by e-mail separately. Please note that these new rules will be applied one by one.

When and how do I receive my order?

It usually takes 1-2 business days from the date of order to deliver to Japan. Please note - if you order after 2pm Japan Standard Time, your order will be dispatched from the next working day onwards. Since we do not ship on weekends, there may be some delay if there are weekends or holidays.

Your Huel order will be delivered by Yamato.

Can I track my order?

We will send you a notification email from Huel when your order is confirmed on the Huel website and when your order is shipped from our warehouse.

After that, Yamato will send you a notification email when your package is picked up and the delivery date is confirmed. You can track your parcel from the tracking number and link in the Yamato email.

Huel Ready-to-drink

If your Huel Ready-to-drink order contains other items, these items will be prepared at the same time, but will be packed in separate boxes.

Help

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact support-jp@huel.com within 7 days of the original delivery date and we’ll look into this for you.

Please refer to the Refund and Exchange page for return details.