Refund and Exchange Policy

We like to keep things simple here at Huel, so you can return any of our products within 30 days of delivery for a refund or exchange.

To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it

If packages are sent to us in a bad condition, we unfortunately won't be able to give you a refund or exchange:

Please contact us on jp-support@huel.com before you return any items so we can make sure we handle your return as quickly as possible. 

What to do when you receive faulty item:

We are really sorry that you have received a faulty item. Similarly to any other returns, please contact us on support-jp@huel.com so that we can assist you.

    Cancelling orders

    We work quickly to pick and pack your items. Unfortunately, this means you order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.

    Refusing delivery

    In the unlikely event that you wish to refuse your delivery or it is unclaimed from a pick up shop, you will be held responsible for the cost of returning the package to Huel. Furthermore, we cannot be held liable for any loss or damage incurred by your order during transit back to us.

    Returns handling fee

    When your return is back with us you will be refunded the value of your order, minus admin and processing fees. The average admin and processing fee is JPY 2,500 however additional charges will be applied depending on order size and delivery address. These fees are calculated upon return of your order. We make no profit on this - this is what we are charged by our couriers to send and retrieve your parcel. 

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