Introduction

Huel subscriptions are completely flexible and you can subscribe to any of our products. You can also pause deliveries, update your delivery address, cancel your subscription, or perform lots of other actions with your subscription at any time.

Continue reading to learn how to do the following:

• Create a subscription
• Create an account
• Your account overview page
• Manage your subscription
• Edit
• Pause
• Cancel
• Create a new subscription
• Add a one-time product
• Manage your upcoming delivery
• Change delivery date
• Manage your subscription
• Remove one-time items
• Add a discount code

Create a subscription

1. Choose “Subscribe – 10% off”
2. Select the flavours and the quantity you want to add to your subscription by clicking on the + and – buttons next to each flavour
3. Choose the frequency you want to receive your delivery, for example 4 weeks
4. Click on Subscribe

This will take you to the cart page, where you can review your order and proceed to the secure checkout.

Create an account

To manage your subscriptions, you need to have a Huel account.

You will be asked to create an account when completing the checkout if you are creating a subscription. You will just need to insert your email and create a password.

Alternatively, please follow the below instructions to create your Huel account.

1. Go to our account page. You can also access this page via the top navigation or hamburger menu on mobile
2. Click on the black "create account" button
3. Enter the required details (First Name, Last Name, Email, Phone Number, Password)
4. Tick the box on the reCAPTCHA page to confirm you’re not a robot

You will now be taken to your personal account area, where you can manage every aspect of your subscription.

You can change delivery dates, payment information, products you want to receive, and much more.

Your account overview page

Now you’re in your Huel account area.

You have quick access to the main functionalities of the account at the centre of the screen.

• Your upcoming delivery – in the blue box, a quick summary of your next delivery
• Subscriptions – manage your existing subscriptions. This is the main hub where you can change all aspects of your subscription. Learn more about how to manage your subscription

On the left-hand side of the screen on desktop or at the top of the screen on mobile, you will also see:

• Subscriptions - a list of all your active subscriptions
• Upcoming deliveries - a list of all your future deliveries, ordered by date
• Order history – view your previous orders and subscriptions
• Referrals – refer your friends and you both get ¥2,000 off on your next order over ¥8,000
• Payment methods – manage your payment methods. Add, remove, and set as preferred
• Addresses - manage, edit and create delivery addresses
• Sign out – log out of your account

Manage your subscription

This menu enables you to change all aspects of your subscriptions. 

Edit subscription

This function enables you to:

• Change the quantities and flavours of products in your subscription
• Change the next delivery date of your subscription - i.e. when your next order of Huel will be dispatched
• Change the delivery interval of your subscription - change how often you receive your Huel orders
• Change the delivery address - choose where you want to receive your Huel delivery

Pause

Put your subscription on hold, for example if you are going on holiday, or have enough Huel to last you a bit longer. 

You will be able to resume your subscription at any point from the same menu when you want to receive your Huel again.

Cancel

If you would like to stop receiving a certain product, you can cancel a subscription anytime. Just click Cancel select a cancellation reason, and confirm. 

Create a new subscription

You can also shop Huel and create a new subscription without leaving your account.

This is ideal for when you want to receive another Huel product at different intervals, or at a different address from your regular delivery.

Add a one-time product

If you want to try a new Huel product you just heard about, or need a new shaker, or one of those cool new T-shirts, you can add it to your next upcoming delivery without subscribing to it. 

Manage your upcoming delivery

This menu shows the next deliveries of Huel that are coming your way. The deliveries are ordered by date, and grouped by delivery date, so you will have a clear view of what is in every Huel delivery box coming your way. 

Similarly to subscriptions, you can manage all aspects of your upcoming deliveries.

Change delivery date

If you'd like to change the delivery date of your next order, click Edit and select your next delivery date from the top section.

Manage your subscription

If your next delivery contains a subscription, you can manage all its aspects just like in the "Your subscriptions" section above. Click here to see how.

Remove one-time items

If your next delivery contains a one-time item which you no longer want to receive, you can remove it by simply clicking Remove next to it.

Add a discount code

If you have a discount code, you can add it to your next delivery by simply typing it in the dedicated box.