With the Coronavirus disease (COVID-19) pandemic now affecting people worldwide, we decided to answer some of the questions you might have regarding how this could affect your Huel delivery.
We are committed to providing you with transparent and clear information, and we are updating this page regularly with any new information that comes to light.
As such, it is unlikely that we will be able to provide you with any more information than what you’ll find below if you contact us directly. Of course we are always here to help you with any other queries!
We have measures in place to ensure subscribers will keep receiving Huel. Unfortunately, we are unable to fulfil new customer orders temporarily due to challenges. Please note, as like many other food companies we've had a very high demand in orders and this has had a knock on effect to our carriers and fulfilment times. We hope to re-start our usual service for everyone once the situation with COVID-19 is resolved.
Please be assured we are working super hard to get your order out to you as quickly as we can! Please refer to the information provided in the order confirmation and shipping emails you receive when you place an order with us as usual if you'd like to change your delivery preferences such as your shipping address.
For more information on standard delivery times and FAQs, please visit our delivery page.
We have seen an increased demand for Huel, but don't panic! We are on top of this and planning carefully to provide Huel consistently and reliably.
Powdered food is a smart purchase for any time you're stuck at home or moments you're unable to do your shopping. As there's no liquid in Huel Powder, bacteria have trouble surviving, which means that the shelf life is much longer than most other food options. Huel is an excellent purchase in any case as it is affordable, quick, tasty and healthy with a 12 month shelf life.
The shelf life of Huel Powder is 12 months if your pouch is unopened and stored in a dry, cool environment, away from direct sunlight. Don’t worry about keeping track, there is a best before date printed on the pouch.
It’s 6 months if your pouch is open. Just reseal and store in a dry, cool environment, away from direct sunlight and it’ll keep for half a year.
Once you’ve prepared your Huel, keep it refrigerated for 24 hours. You can save more time and make up your breakfast the night before, plus it tastes great cold.
If you’re on the go and don’t have a fridge handy, providing the temperature is cool, your prepared Huel can stay fresh for a few hours.
Huel has such a long shelf life because it is in powdered form. It is completely dry and therefore it is not possible for bacteria to grow in it whilst it is sealed as bacteria need moisture.
The shelf life of unopened bottles of Huel Ready-to-drink is a minimum of 3 months. Don’t worry about keeping track, there’s a best before date printed on the bottle.
Once you’ve opened your bottle, keep it in the fridge and drink within 12 hours.
There is a slight degradation of some of the vitamins and minerals over shelf-life but this is really minor. The amounts stated on the back of the pack take this into account so don't worry!
We think it's always a good idea to have healthy, convenient food on hand when you are low on food or time—pandemic or not! Huel is a great option in any case as it is more affordable per meal and more nutritious than a lot of other options that are tailor-made for emergencies.
Yes, we are experiencing high demand at this time with sales exceeding forecasted expectations - we are attributing some of this directly to the virus. It’s worth noting we do not have any concerns around stock levels and we have been working super hard to ensure contingencies are in place to meet unexpected demand.
We do not offer any discounts specifically due to the Coronavirus. We do however offer our usual discounts which are bulk, referral and subscription discounts you can choose from when purchasing with us.
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